Reading Between the Lines

Sometimes I receive an e-mail and it sounds like the person writing it is really upset with me.  Or I receive an e-mail that gets right to the point, makes a request and wants an immediate answer.  I stop for a moment and realize that the person sending e-mails like this is result oriented and the tone of the e-mail has nothing to do with me!  When I put my DISC knowledge to work, I can better understand the style of the sender.

In this day of electronic communication, we fly through e-mails and text messages without giving much thought of how we address the person with whom we are communicating.  Each DISC behavioral style appreciates a different style of communication and so does each person we write to.

Look back at some of the e-mails you received just today.  Can you find one from a chatty “I” who first asks how you are then tells you about their day before getting to the root of the message?  You can pick out an e-mail from a “C” who just sent you a list of facts.  A “Dominant D” gets right to the point and you may have trouble even knowing what the “Steady S” is getting at with his or her meandering text.

If you can identify behavioral styles from the e-mails you receive, do you tailor your messages to the person you are writing to?  This works for all forms of written correspondence including e-mails, text messages, letters, notes and memos.  A rambling message can send a direct person into a frenzy yet a message with no warmth may seem impersonal to an “I” or an “S.”

Written words can leave a lasting impression, even when sent through cyber space.  In your correspondence, meet the style of the person you are communicating with and make a lasting connection.  With a basic understanding of your behavioral style, and the other styles as well, you probably don’t have to “read between the lines” to figure out the style of each person from whom you receive an e-mail or text.

If you are unclear of how to adjust your communication style to your receiver, just click here for a free DISC profile or a free DISC debrief.  We will show you how your knowledge of DISC can help you be a more effective communicator with written as well as spoken words.

BFN (Bye For Now)